Support¶
Need help with EUDIStack? These are the official channels.
Before opening a ticket¶
- Check the troubleshooting section for users or for developers.
- Consult the changelog in case your issue is related to a recent version.
Contact channels¶
| Channel | When to use it |
|---|---|
| pending configuration | |
| Ticket portal | pending configuration |
| GitHub Issues | Reproducible bugs in open-source components. |
Information you should include¶
- Tenant affected.
- Component: Wallet, Issuer, Verifier, Portal, etc.
- Steps to reproduce (as specific as possible).
- Screenshot/log of the error (sanitize personal data).
- Approximate time of the incident and, if applicable,
trace-id.
SLA¶
Response times depend on your organization's service contract with EUDIStack.