Troubleshooting — Admins¶
This section covers the most frequent issues with the Issuer Portal and how to resolve them. If the issue does not appear here, see support.
Issuer Portal¶
Login error
- Symptom: login with the verifiable credential fails.
- Probable cause: the corporate credential has expired or been revoked.
- Solution: contact the organization admin to issue a new one.
The recipient does not receive the offer
- Symptom: the credential is issued but the recipient does not receive it.
- Probable cause: email filtered as spam or incorrect email address.
-
Solution:
-
Email in spam: ask the recipient to check their spam folder.
-
Incorrect address: in the Issuer Portal, open the issuance detail, use Withdraw to cancel it, and issue a new credential with the correct address.
→ See Manage issuances
-
Still can't resolve it?¶
Contact support. Include:
- A screenshot of the error, if any.
- The approximate time of the incident.
- The organization (tenant).